Shipping policy

Shipping Policy

At OOMO, we aim to deliver your order smoothly and with care.

1. Processing Time
Orders are usually processed within 1–3 working days.
You will receive a confirmation once your order has been shipped.

2. Shipping Time
Delivery times may vary depending on your location.
Estimated shipping times will be shown at checkout.

3. Shipping Fees
Shipping fees are calculated at checkout based on your location and selected delivery option.

4. Delays
While we do our best to ensure timely delivery, delays may occur due to factors beyond our control such as customs, holidays, or courier issues.

5. Incorrect Address
Please ensure your shipping details are correct before placing your order.
OOMO is not responsible for orders delivered to incorrect addresses provided by the customer.

6. Lost or Damaged Packages
If your order arrives damaged or is lost in transit, please contact us within 7 days and we will assist you.

7. Contact Us
For any shipping-related questions, feel free to reach out at hello@oomo.my or whatsapp 017-3373282